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Rental Policies
PRICING
All rates listed are for one day. In most cases, orders can be taken
the day before your event and returned the day after. Prices are
subject to change without notice.
CHECKS & MAJOR CREDIT CARDS
Checks accepted for deposit must be accompanied by a valid drivers
license and check guarantee card or major credit card. Major credit
cards accepted are Visa, MasterCard, American Express and Discover
Card.
CREDIT
With proper application and approval, a 30-day account may be
arranged. TERMS: NET 30- All accounts are due 30 days from invoice
date. Interest will be charged on all delinquent accounts at a
periodic rate of 1-1/2% per month, which is 18% per annum. Any
complaint must be registered within 10 days of receipt of the
statement. For information, call our Accounting Department at (503)
285-6685.
DELIVERY AND PICK-UP
Charges for delivery are determined by event location. All delivery
charges include pick-up. Minimum delivery charge is $30.00. Rates
are based on delivery to the door at ground level during normal
business hours. Please call for rates on special delivery times and
locations. Please count your order upon receipt. Report any quantity
errors or missing items immediately. If items are missing at the
time of pick-up, their replacement cost will be charged.
SET-UP AND TAKE-DOWN
We offer set-up services for your event rentals when arranged in
advance. If you request set-up at the time of delivery, our staff is
instructed to contact the office and obtain permission and rates.
Time permitting, we will do everything possible to assist. Set-up or
labor charges are assessed at a minimum of $40.00 per person per
hour.
RESERVATIONS
Early reservations assure availability and provide enough time for
our staff to prepare, package and double check your order before
delivery or your pick-up. Your deposit will be determined at the
time of reservation. A restocking fee may be applied to orders
canceled within 48 hours of delivery or your pick-up. (See canopy
page for specific cancellation policy on canopy rentals.)
CLEANING
All dishes and food service items are rented, cleaned and packaged.
Please rinse or scrape all dishes prior to returning them. Once in
our care, we'll wash and re-package them. Charges for lost equipment
or containers will be assessed when the rental items are returned.
LINENS
Please return linens dry and free of food, disposables, and other
refuse. Also, they need to be returned in cloth linen bags, not
plastic bags, which causes them to mold. Each linen will be
inspected for burns, stains and other damage. If irreparable damage
has occurred, the replacement value of the linen will be charged.
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